New Customers
Hardy Sales is always interested in creating new relationships with retailers and food service companies of all sizes. Below are some common questions potential customers may have. Please feel free to contact us and we will be happy to answer any questions you may have!
FAQ
what are the minimum order weights?
We have a 150kg minimum for free shipping DSD (Direct to store). Orders under 150kg are subject to a $35 delivery fee in most of the lower mainland. Please contact us for an exact quote for your store location.
can we pick up from hardy sales warehouses?
Reefer trucks are permitted to pick up from both Coastal Cold Storage and Calgary Cold Storage. The truck must meet the following requirements:
All drivers must adhere to the following policy:
Drivers entering Coastal Cold adhere to the following policy:
- Clean interior
- Good door seal
- Reefer unit functional
- No wood panels or damaged walls
- Free from soil/debris/spillage
- Free from odors
- Free from signs of pests
- Free from any visible contamination such as pieces of broken wood or nail
- No chemicals to be present in the trailer
All drivers must adhere to the following policy:
Drivers entering Coastal Cold adhere to the following policy:
- Drivers are required to have steel toe boots to enter the warehouse. Fluorescent vest is recommended but optional.
- Driver will be escorted to the loading dock to count freight and observe all visible boxes are intact with no damages.
- All paperwork will be signed and a copy of BOL will be given back to the driver. If applicable, invoices will accompany the freight.
How do i create an account with hardy sales?
Download and complete this file: credit_application_2021.xls
Submission instructions are included in the file.
Submission instructions are included in the file.
What if there is an error with my order?
We stand behind our products and do everything to ensure orders are completely accurate. In the rare case of receiving damaged product or picking errors, Hardy Sales reacts fast to ensure that customers are credited and receive the correct product in a timely manner.
This is done by either having a sales representatives visit your store and issue a credit, or providing photos to our accounting department if a store visit is not possible.
This is done by either having a sales representatives visit your store and issue a credit, or providing photos to our accounting department if a store visit is not possible.
Where do I get a full list of products and pricing?
Hardy Sales updates pricing weekly. To receive a current product guide, please use the contact form and we would be happy to send you a copy.
Customers that are interested in receiving updated guides weekly can request for weekly emails or faxes.
Customers that are interested in receiving updated guides weekly can request for weekly emails or faxes.
What Quality Control / Inspection methods are used?
Hardy Sales follows strict food safety requirements, including frequent inspection of incoming products by CFIA inspectors. We have a dedicated CFIA office and inspection room on site at both of our warehouse locations.
Our logistics coordinator ensures that we abide by all HACCP requirements, undergoing meetings and reviews to ensure we are compliant and informed about food safety regulations.
Our logistics coordinator ensures that we abide by all HACCP requirements, undergoing meetings and reviews to ensure we are compliant and informed about food safety regulations.
FOOD SAFETY INFORMATION
Food Safety is fully embedded in every aspect of our business. Our facilities in B.C. and AB are federally inspected with a dedicated CFIA inspector. Our HACCP (Hazard Analysis Critical Control Point) system complies with all the requirements of the FSEP (Food Safety Enhancement Program). Our HACCP co-ordinator ensures that defined responsibilities are designated, monitored and recorded.
Registration Info:
Coastal Cold Storage Inc.
27417 Gloucester way, Langley, BC, Canada, V4W 3Z8
Registration Number: S115
Function Codes: 9BC/US, 10AB
Calgary Cold Storage Inc.
10559-46th Street S.E., Calgary, Alberta, Canada, T2C 5C2
Registration Number: S215
Function Codes: 9BC/US, 10AB
Registration Info:
Coastal Cold Storage Inc.
27417 Gloucester way, Langley, BC, Canada, V4W 3Z8
Registration Number: S115
Function Codes: 9BC/US, 10AB
Calgary Cold Storage Inc.
10559-46th Street S.E., Calgary, Alberta, Canada, T2C 5C2
Registration Number: S215
Function Codes: 9BC/US, 10AB